Privacy Policy

Welcome to Shikaka. This Privacy Policy outlines how Shikaka, operated by [Your Company Name, if desired, otherwise omit], collects, uses, stores, and protects your personal information when you use our online casino services. Your privacy is paramount, and we are committed to safeguarding your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account and using Shikaka's services, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification details (e.g., passport or driver's license information) required for identity verification and anti-money laundering (AML) checks.
• Financial Information: Details related to your payment methods, such as credit/debit card numbers (masked or tokenized), bank account details, and transaction history. We do not store full payment card details on our servers.
• Account Information: Your username, password (encrypted), security questions and answers, and preferences.
• Correspondence: Records of your communications with us, including emails, chat transcripts, and telephone call recordings.
• Technical Information: Your IP address, browser type and version, operating system, device type, time zone setting, and other technical data from the devices you use to access Shikaka.
• Usage Data: Information about how you use our website and services, including pages visited, games played, betting patterns, session durations, and referral sources.
• Publicly Available Information: Data obtained from public sources, such as official registers, to comply with regulatory obligations, including identity verification and fraud prevention.

Shikaka uses your information for several purposes, primarily to provide and manage our services, ensure security, and comply with legal obligations:

• Account Management: To create and maintain your account, verify your identity, process your deposits and withdrawals, and manage your gameplay.
• Service Delivery: To operate our casino games, provide customer support, and communicate with you about your account or our services.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, ensuring the integrity of our platform.
• Regulatory Compliance: To meet our legal and regulatory obligations, including age verification, responsible gambling checks, and reporting to relevant authorities.
• Personalization: To tailor your experience on Shikaka, offering personalized content, promotions, and game recommendations based on your preferences and activity.
• Marketing: To send you promotional offers, newsletters, and information about new games or features, where you have consented to receive such communications. You can opt out of marketing communications at any time.
• Service Improvement: To analyze user behavior, gather feedback, and conduct research to improve our website, games, and overall service offering.
• Dispute Resolution: To investigate and resolve complaints or disputes.

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to provide gaming services, process transactions, manage your account).
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Shikaka is subject (e.g., AML laws, responsible gambling regulations, tax laws).
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. This includes interests in security, fraud prevention, service improvement, and marketing (where not based on consent).
• Consent: We may rely on your explicit consent for certain processing activities, particularly for direct marketing communications or specific data sharing scenarios. You have the right to withdraw your consent at any time.

Shikaka may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulators, or law enforcement agencies when legally required to do so, or when necessary to protect our rights, property, or safety, or the safety of others.
• Affiliates and Group Companies: Your data may be shared with our affiliated entities or companies within our corporate group for operational purposes, internal reporting, and service enhancement.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialized agencies and databases.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
• Marketing Partners: With your consent, we may share limited data with marketing partners to deliver relevant promotional offers.

We ensure that any third parties with whom we share your data adhere to strict data protection standards.

Shikaka implements robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: All sensitive data transmitted to and from our website is encrypted using SSL (Secure Socket Layer) technology.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it for legitimate business purposes.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain data that is necessary for the purposes outlined in this policy.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Under applicable data protection laws, including GDPR, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

Shikaka uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

• Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like account login and transaction processing.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent, and error messages. This data is aggregated and anonymous.
• Functionality Cookies: Remember your preferences, such as language or region, to provide a more personalized experience.
• Marketing/Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of Shikaka's services.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies and is determined by:

• Legal and Regulatory Obligations: We are legally required to retain certain data for specific periods, particularly related to financial transactions, anti-money laundering (AML) regulations, and responsible gambling. This typically ranges from five to seven years after account closure.
• Contractual Requirements: Data needed to fulfill our contractual obligations to you.
• Business Needs: Data required for ongoing business operations, dispute resolution, and fraud prevention.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized.

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) if our service providers or group companies operate in those regions. When such transfers occur, Shikaka takes all necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This includes implementing appropriate safeguards such as standard contractual clauses approved by the European Commission or relying on adequacy decisions.

Shikaka's services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information from our records.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we are protecting your information. For significant changes, we may notify you via email or through a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please do not hesitate to contact our Data Protection Officer:

• Email: [email protected]
• Postal Address: [Your Company Address - provide a general address if a specific one is not to be disclosed, e.g., "Data Protection Officer, Shikaka, Registered Office Address"]

We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made several requests, it may take us longer.