Privacy Policy

Shikaka operates as an online casino platform and takes your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our services. We are committed to maintaining the confidentiality and security of your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

By creating an account or using our services, you agree to the collection and use of information as described in this policy. We may update this policy periodically, and continued use of our platform constitutes acceptance of any changes.

We collect several types of information to provide and improve our casino services:

• Account Information: Name, email address, date of birth, phone number, residential address, and payment details when you register or make transactions
• Identity Verification: Government-issued identification documents, utility bills, and other documents required for Know Your Customer (KYC) compliance
• Gaming Activity: Game preferences, betting history, deposit and withdrawal records, bonus usage, and session duration
• Technical Data: IP address, browser type, device information, operating system, and website usage patterns
• Communication Records: Customer support interactions, chat logs, and any correspondence with our team

We also collect information automatically through cookies and similar tracking technologies when you browse our website.

Shikaka uses your personal information for specific business purposes related to operating our online casino platform. We process your data to create and manage your gaming account, verify your identity as required by gambling regulations, and process deposits and withdrawals securely.

Your information helps us customize your gaming experience by recommending games based on your preferences and providing targeted promotions. We use technical data to maintain platform security, detect fraudulent activity, and ensure fair play across all games.

We also process your information to comply with legal obligations, including anti-money laundering requirements, responsible gambling measures, and reporting to our licensing authority. Customer support communications help us resolve issues and improve our services.

Under GDPR and other applicable data protection laws, we process your personal information based on several legal grounds. Contract performance serves as the primary basis when processing data necessary to provide gaming services, manage your account, and handle financial transactions.

Legal compliance requires us to verify customer identities, maintain gaming records, and report suspicious activities to relevant authorities. Our legitimate business interests include fraud prevention, security monitoring, marketing communications, and service improvement, balanced against your privacy rights.

Where required, we obtain your explicit consent for specific processing activities, such as marketing communications or optional data collection. You may withdraw consent at any time through your account settings or by contacting our support team.

We share your information with trusted third parties only when necessary to operate our casino platform and comply with legal requirements. Payment processors handle financial transactions securely, while identity verification services assist with KYC compliance.

Game providers may receive limited data to deliver gaming content and maintain fair play standards. We work with customer support platforms, analytics providers, and security services that help us maintain platform integrity.

Legal disclosures occur when required by law enforcement, regulatory authorities, or court orders. We may also share information during business transactions, such as mergers or acquisitions, with appropriate confidentiality protections in place.

Shikaka implements comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. We use industry-standard encryption protocols for data transmission and storage, including SSL certificates for website communications.

Our systems undergo regular security audits and vulnerability assessments. Access to personal data is restricted to authorized personnel who require it for their job functions, and all staff receive data protection training.

We maintain secure backup systems and incident response procedures to address potential security breaches promptly. However, no online platform can guarantee absolute security, and you should protect your login credentials and report suspicious activity immediately.

You have several rights regarding your personal information under applicable data protection laws. You can access your personal data through your account dashboard or by requesting a copy from our support team.

You may correct inaccurate information, request deletion of your data where legally permissible, or restrict processing for specific purposes. Data portability rights allow you to receive your information in a structured format for transfer to another service provider.

You can object to certain processing activities, particularly for marketing purposes, and withdraw consent where it serves as the legal basis for processing. To exercise these rights, contact our privacy team using the details provided in the Contact Us section.

Our website uses cookies and similar technologies to enhance your browsing experience and analyze platform usage. Essential cookies enable core functionality, including account authentication and security features.

Analytics cookies help us understand user behavior and improve our services, while marketing cookies may deliver personalized advertisements based on your interests. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

We provide detailed information about our cookie usage in our Cookie Policy, accessible through our website footer.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal requirements. Active account data is maintained while your account remains open and for a reasonable period after closure.

Regulatory requirements mandate retention of certain gaming and financial records for specific periods, typically five to seven years after account closure. We delete or anonymize information when retention is no longer legally required or necessary for legitimate business purposes.

Shikaka may transfer your personal information to countries outside your residence jurisdiction to provide our services effectively. When transferring data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Our service providers in different jurisdictions are contractually obligated to maintain equivalent data protection standards and use your information only for specified purposes.

Our casino services are strictly intended for adults aged 18 or older, or the legal gambling age in your jurisdiction, whichever is higher. We do not knowingly collect personal information from minors and will delete such data if discovered.

If you believe a minor has provided personal information to us, please contact our support team immediately for prompt investigation and appropriate action.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through email notifications or prominent website notices before taking effect.

The effective date at the top of this policy indicates the most recent revision. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

For questions about this Privacy Policy, data protection practices, or to exercise your privacy rights, contact our dedicated privacy team through the customer support section of our website or email our data protection officer directly.

We respond to privacy inquiries promptly and work to resolve any concerns about your personal information handling. Our support team is available to assist with account-related privacy questions and help you understand your rights under applicable data protection laws.