Privacy Policy

Welcome to Shikaka. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how Shikaka collects, uses, discloses, and protects your data when you use our online casino services. By accessing or using Shikaka, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your information.

Shikaka operates under strict regulatory requirements to ensure fair play and responsible gaming. Our data processing activities are designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. We regularly review our policies and procedures to maintain the highest standards of data privacy.

Shikaka collects various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification details (e.g., passport or driver's license numbers) required for identity verification and anti-money laundering (AML) checks.
• Financial Information: Details related to your deposits and withdrawals, such as bank account numbers, credit/debit card details, and payment service provider information. Please note that Shikaka does not store full payment card numbers, only truncated versions for transaction identification.
• Transactional Information: Records of your betting activities, game play, deposits, withdrawals, and other transactions conducted on the Shikaka platform.
• Technical Information: Your IP address, browser type, operating system, device identifiers, and information about how you interact with our website and services. This data helps us ensure system security and optimize user experience.
• Communication Data: Records of your interactions with our customer support team, including emails, chat transcripts, and telephone calls. This helps us resolve queries and improve our service quality.
• Marketing and Communication Preferences: Your preferences regarding receiving marketing communications from Shikaka.

We collect this information directly from you when you register an account, make transactions, or interact with our services. We may also collect information from third-party sources, such as identity verification services, fraud prevention agencies, and publicly available databases, to fulfill our legal and regulatory obligations.

Shikaka uses your collected information for several purposes, including:

• Account Management: To create and manage your user account, verify your identity, and ensure the security of your account.
• Service Provision: To enable you to participate in games, process your bets, deposits, and withdrawals, and provide customer support.
• Regulatory Compliance: To comply with our legal and regulatory obligations, including anti-money laundering (AML) laws, responsible gaming requirements, and fraud prevention.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activities, unauthorized access, and other illegal or prohibited activities on the Shikaka platform.
• Personalization: To tailor our services and content to your preferences, including offering personalized promotions and game recommendations.
• Communication: To send you important updates, service announcements, and, if you have opted in, marketing communications about Shikaka's products and promotions.
• Analytics and Improvement: To analyze user behavior, monitor the performance of our services, and identify areas for improvement. This helps us enhance the user experience and develop new features.
• Dispute Resolution: To investigate and resolve disputes or complaints.

Shikaka processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Shikaka is subject, such as AML regulations, licensing requirements, and responsible gaming mandates.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Shikaka or by a third party, provided that these interests are not overridden by your fundamental rights and freedoms. Our legitimate interests include fraud prevention, network and information security, direct marketing (where consent is not required), and improving our services.
• Consent: In certain situations, Shikaka may rely on your explicit consent for specific processing activities, particularly for sending direct marketing communications where required by law. You have the right to withdraw your consent at any time.

Shikaka may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors and service providers who perform functions on our behalf, such as payment processors, identity verification services, IT infrastructure providers, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes specified by Shikaka.
• Regulatory Bodies and Authorities: We disclose information to our licensing authority, law enforcement agencies, and other governmental bodies when required by law or to comply with regulatory obligations.
• Fraud Prevention and Anti-Money Laundering Agencies: To prevent fraud, money laundering, and other illegal activities, we may share information with specialized agencies.
• Affiliates and Business Partners: With your consent or where there is a legitimate interest, we may share data with our affiliated companies or business partners for marketing or operational purposes.
• Professional Advisors: Our legal, accounting, and other professional advisors may have access to your data in the course of providing their services to Shikaka.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Shikaka does not sell your personal data to third parties for their independent marketing purposes.

Shikaka implements robust technical and organizational measures to protect your personal information from unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect data transmitted between your device and our servers.
• Access Controls: Strict access controls are in place to limit access to personal data to authorized personnel only, based on their job requirements.
• Firewalls and Intrusion Detection Systems: Our systems are protected by firewalls and continuously monitored for suspicious activity.
• Regular Audits and Assessments: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: All Shikaka employees receive regular training on data protection and security best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, Shikaka cannot guarantee absolute security. We encourage you to use strong, unique passwords and keep your account details confidential.

Depending on your jurisdiction, you may have the following rights regarding your personal data held by Shikaka:

• Right to Access: You have the right to request a copy of the personal information Shikaka holds about you.
• Right to Rectification: You can request that any inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. Shikaka will respond to your request in accordance with applicable data protection laws.

Shikaka uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device when you visit our site. They help us:

• Remember your preferences: Such as language settings and login details.
• Analyze website traffic: To understand how users interact with our site and improve its functionality.
• Personalize content: To display relevant games and promotions.
• Ensure security: To detect and prevent fraudulent activities.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Shikaka website.

For more detailed information about our use of cookies, please refer to our separate Cookie Policy.

Shikaka retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the legal obligations involved.

• Account Data: We generally retain your account information for the duration of your active account and for a period thereafter as required by anti-money laundering and other regulatory obligations (typically 5-7 years after account closure).
• Transactional Data: Records of your transactions are retained for regulatory compliance purposes, which can extend for several years beyond account closure.
• Marketing Consent: If you have provided consent for marketing, we retain your preferences until you withdraw consent or for a reasonable period thereafter.

Once the retention period expires, your personal data will be securely deleted or anonymized. In some cases, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

As Shikaka operates globally, your personal information may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws. When we transfer your data internationally, Shikaka takes appropriate safeguards to ensure your data receives an adequate level of protection.

These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules.
• Obtaining your explicit consent for the transfer.

By using Shikaka's services, you acknowledge and agree to such international transfers of your personal information.

Shikaka's services are strictly intended for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the legal age, we will take immediate steps to delete that information from our records.

If you believe that a child has provided us with personal information, please contact us immediately.

Shikaka may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

The "Last Updated" date at the top of this policy indicates when the latest revisions were made. Your continued use of Shikaka's services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact Shikaka's Data Protection Officer:

Email: [email protected]

Postal Address:
Data Protection Officer
[Our Registered Office Address, please use the actual address if available, otherwise use a placeholder like "Our Registered Office"]
[City, Postal Code, Country]

We are committed to addressing your inquiries promptly and transparently.